All orders will be processed and shipped out within 3 working days.
Take note that we do not process order on weekends and Singapore public holidays (Our fulfilment team need to take a break too!)
There will be expected delays in shipping during festive periods such as Chinese new year and Christmas too!
tracking your order
All orders will be shipped using registered mail. An email notification will be sent once the order has been processed, and a tracking number will be provided.
Please take note for international deliveries, there might be certain restrictions on tracking information details. Please contact your local postal company with the tracking number provided to get a more detailed update on the status of the delivery!
All international orders shipped directly out of Singapore are shipped using Singapore Post limited.
All local orders (within Singapore), are shipped using Singpost standard delivery.
shipping rates within singapore
Free shipping for all orders within Singapore. Hooray!
international shipping rates
All international orders are shipped using Singpost regular Air Mail. At your order summary page, there will be a shipping calculator where you will be able to calculate the shipping cost based on the volumetric weight of the items.
Please follow this link to find out about Singapore post Airmail rates and delivery timings.
Hook Coffee will not be liable for any additional tariffs of taxes and delivery time due at respective countries’ custom.